Some shipping companies may request your ID Card as a proof to deliver your order, please show it to them. For EU countries, due to strict tariff requirements, the recipient is required to provide IOSS/VAT for customs clearance. In order not delay your order ,please tell us these information when you place order.
Normally, our customers would not be charged any tariffs. However, because of increasingly strict customs inspection, it happens sometimes. We have no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
The Arriving Time = Processing Time + Shipping time Preparing and shipping time completely depends on the destination. After the payment is received, Order process time needs 8-10 Business Days . Email will be sent to you if any update of your order and require your timely reply . So pls make sure the email address you provide when placing the order is effective . Shipping time will depend on the destination country and the shipping method you choose . You can check it in shipping policy. Noted :During the peak season demand, air freight demand surges,all parcel need to wait for the available flight The Final delivery time depends on the Customs clearance speed in your local .
Log into your account to check order details. If your order is "Shipped",You will then be taken to an overview of your recent shipping history of your package. Noted Please allowed some time for the courier to update the latest tracking infor after reaching the next station. If you can't track order by this way. Please leave a message under this order or email us cs5188@live.com your order number. Then we will check order status to send you the correct tracking number and tracking link.
If the shipping information has not been updated within 3 days, please wait patiently since the shipping company needs time to update. Otherwise, we suggest you contact the shipping company directly to get shipping details faster. But it may be a delay for delivery due to hot sales season. We will try our best to deliver your parcel as soon as possible and send a message to you once the parcel information updated. Note: Please check the shipping info in My Account-My Orders-Tracking.
Yes . You can . Pls tell us your shipping agent address in Chinese . Then after the order is prepared well . You can ask your agent come to our warehouse to pick the parcel up . Or we can send the parcel to the specified warehouse address . Item price over 100 USD is free shipping . Otherwise 1KG = 1USD for the shipping fee to China address . Noted:Please confirm your agent address before order shipped out.
In some cases, there will be VAT or other taxes, like customs duties or fees levied by your destination country. 1. We have no control over these charges and cannot predict the amount. 2. Customs and taxation policies vary widely from country to country. You should refer to your local custom laws, and inform us about the requirements after ordering. 3. When customs clearance procedures are required, there might be delays beyond our estimated delivery date. Additional charges for taxes or customs clearance must be paid by the recipient. Note: Please pay attention to the following notice about Customs Clearance: You should fulfill your obligations, cooperate actively and truthfully provide relevant information and materials to Customs according to the law of your local country (region). If you confirm your order, namely you agree to submit your information to the customs and entrust the logistics provider to declare and clear customs for you. If you do not, there is a high possibility that your parcel be destroyed but not returned. (Pls note that the amount you pay for Bootsiii.com is just item price + shipping fee ). Not include other additional charges .
In order to help you get the package faster, please input your clear address information as much as possible. Contact local shipping company with tracking number to push delivery if your order has arrived in your country.
Yes, you can. It includes changing item size / color / quantity / or remove items Pls log in your account and click live chat or email us cs5188@live.com. Please note that we can help you modify your order BEFORE shipment. Once your package is shipped, we will not be able to change anything.
Yes . Currently Bootsiii.com just have one warehouse which located in China .
After placing your order, we may need 5-8 business days to prepare your order. Once the order is shipped and tracking number is updated , You will receive the email of Shipping Notification Which sent by our system automatically. Please make sure you login the right email account and please check your mailbox spam folder as well. If you can't find the shipping email 10 days after you’ve placed the order, please email us cs5188@live.com .
Yes, you can. There are two types of order cancellation: 1. Cancelling an unpaid order: An unpaid order will be canceled automatically after 7 days . Or please log into your account >> click on "My Orders" and click on the "Cancel " button. Your order will be cancelled. 2. Cancelling a paid order: We can help you cancel the order within three days after the order is paid. Please contact us via Live Chat or Email us at cs5188@live.com Note: Orders after 4 days of payment and Shipped order can't be canceled.
Yes, you can. It includes changing item size / color / quantity / or remove items Pls log in your account and click live chat or email us cs5188@live.com. Please note that we can help you modify your order BEFORE shipment. Once your package is shipped, we will not be able to change anything.
Maybe . Generally Speaking , If the items can be added to shopping cart, It means in stock currently . But you may still receive the out of stock email Under the below reasons ①Hot sale items are sold out temporarily Which will be restocked 7 days later; Bootsiii.com will not change the status to out of stock of them and customers still can order them online ②Items are stopped to be produced by factory; Bootsiii.com will update the status of them to out of stock and customers can not order them anymore ③Items are found damaged or bad quality During our quality testing , Bootsiii.com also will send you the out of stock email , Pls reply our email in time . If you received Bootsiii.com out of stock email ,You can replace or get refund of them . Replace: Pls reply our email and tell us the Item code , color , size , quantity of the replacement Then we will handle for you # Pls allow 3-4 business days more to prepare the replacement Refund: You also can request us to refund the item price + shipping fee for the out of stock items and ship the other prepared well items out ASAP Refund will be processed to your Bootsiii.com registered account balance and can be used to pay next order directly You also can request us to refund to the same account that you paid with . It will be processed within 48 hours .
1. Unpaid order: It will be canceled automatically by the system if the payment is not completed in 3 days; 2. Payment failure: It will be canceled if your order is in failed payment. 3. Problem order: It will be canceled if we fail to contact you about Address issue of your order; 4. Out of stock: It will be canceled if all the items are out of stock.
1. Default address: Please edit your address in “my account”-”shipping address”. 2. Preparing order: You cannot edit by yourself. Please contact our customer service if needed. 3. Shipped order: The shipping address cannot be edited.
During the order preparing, some items are out of stock and we need time to update the stock out information online, which causes this confusing situation. We will send message to you about these out of stock items,if you have not reply us within 24 hours. We will remove the items' price from your total amount and send you a message, please don't worry: Some items stock out: we will cancel these items and refund the items' price to your Bootsiii.com account. Whole order stock out: we will cancel the order and refund total amount to your Bootsiii.com account.
1.PayPal . If you don't have a paypal account , you also can pay via paypal with your credit card or bank debit card . Payment can be submitted in any currency 2.CreDit Card .
If there are items in your order are out of stock during the order process . We will email you first and ask you to replace them or get a refund of them . The refund will be processed to your Bootsiii.com account balance Which can be used to pay your next order directly . But if you need , We also can refund to the same account / Card that you paid with . So pls contact us if you need to be refunded to your bank account . After receiving your request ,we will process it within 48 hours . The refund arrival time depends on the payment method you used : PayPal : 2-7 Business Days Card : 7-15 Business Days
Sorry . Currently Cash on Delivery Service is not available . Only the full payment for the order is received then can we start to process the order .
If the item price of your order over 1000 USD Pls feel free to contact us to get more discount with your order number before the payment .
Generally Speaking , If the items can be added to shopping cart, It means in stock currently But you may still receive the out of stock email Under the below reasons ①Hot sale items are sold out temporarily Which will be restocked 7 days later; ②Items are stopped to be produced by factory; ③Items are found damaged or bad quality During our quality testing; We will email you once we get update of your order .
Currently Bootsiii.com just have 1 warehouse which located in GuangZhou China . So all the parcel will be shipped from China .
New products are updated every day on our website to cater to the styles of different customers. Find our latest styles by clicking the " Daily New " link on our homepage.
For every item we do offer a size chart or specific size description under the page below,please measure carefully before making your purchase. And Pls Allow 3-4 Cm (1.18"-1.57") Differences Due To Manual Measurement.
if the products shows “ out of stock “ on our website it will not be restock any more . But if you need a large number of it ( Over 50 pieces ), Pls email us cs5188@live.com and we will try to ask the factory product a new batch for you .
Yes we can ask our factory to produce them based on your design , Pls email us cs5188@live.com your image and we will send you the quotation . Minimum Order Quantity is 100 pieces for 1 style .
We have good experienced QC team to make in-site quatity control using the AQL standard. All goods will be inspected before delivery .
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